CALL CENTER For BUSINESS

Advantages of modern VoIP telephone system for companies:   

► Interactive menu (IVR) for incoming calls with the desired text.

► Expectation and queue mode for clients, accompanied by a melody - no incoming calls are lost, regardless of whether the number is busy. 

► Conference calls (chat with 2 or more subscribers of any other network).

► Voicemail - You will receive voicemail messages sent by the client during non-business hours.

► The function of redirecting to another number of incoming calls automatically (according to the desired schedule).

► Call recording and statistical analysis function, building a customer base in automatic mode. 

► Uniting the company's offices and branches under one contact number, without restricting the area. 

► Individual tariff plan for local and international calls. 

► SMS Management - Independently managed interface.

Wide selection of fixed network numbers in Georgia (it is also possible to easily export with the existing number)

IP Phone System is provided for small, medium and large companies

● You can install the service and activate the above functions online

PACKAGES

IP PHONES STORE

Full monitoring off call center operation

To evaluate the performance of call center and operators you will have invaluable service to call center monitoring - statistical information and analytics that will enable you to identify busy times in call center and refine your business processes accordingly. This program is especially important for companies that have large call centers.

The program allows you to get the following information online: 

• Detailed reports
• Operators evaluation statistics
• Evaluation indicators
• Graphic and percentage indicators
• Call separation according to features
• Analyze user problems and other information
• Detailed hourly load indicators