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for business

Services for business


Modern telephone system for companies

An office VoIP telephone

◉ Interactive menu (IVR) for incoming calls with the desired text. Phone number with multi internal numbers – automatic redirecting on internal numbers.

◉ Combining the contact number for multiple business offices and branches without territory limitations

◉ The function of redirecting to another number of incoming calls automatically (according to the desired schedule).

◉ conference calls – to talk simultaneously with several abonents of any network.

◉ Office number in your phone. IP phones can be transferred through the mobile application.

◉ an individual tariff system on local and international calls.

◉ personal web-interface / recording of calls / statistics / detail extraction of calls

Inovative call centre

◉ Expectation and queue mode for clients, accompanied by a melody - no incoming calls are lost, regardless of whether the number is busy. 

◉ sales automatize– automatic registration / grouping of incoming calls order

◉ regulatory system for operators – monitoring of current calls

◉ monitoring of calls, statistics and analytics, forming of client’s base in automatic mode.

◉ communication with customers via one phone number without territory limitations.

◉ registration of missed calls and call back system.

◉ auto dialer - combining up to 10 calls. Aims to provide customers' satisfaction by providing necessary information. (news, plural debts and other)

Sms marketing

◉ sms marketing and management.

◉ advertising sms – the lowest tariff

◉ independently managed interface.

Additional services

◉ numeration – wide variety of phone numbers. (Tbilisi and out of Tbilisi)

◉ organize call centre - Planned system suited for your business. Includes its easy and quick installation process fee. Implementing the system could also be done remotely.

◉ Virtual office – phone numbers can be transferred through the mobile application, in your smartphones. remote control equipment of office phone system.

◉ mobile number portability without any encumber of working process.

◉ supporting – a personal, private tech manager for 24/7.

 


IP PHONES SHOP


IP Phone System is provided for small, medium and large companies


PACKAGES

BASIC

Momtly fee 6 GEL

1 - 5 Internal numbers
IVR with working shedule
Monolingual gree*
Call statistics
Call monitoring
 
Activation 0.00 GEL

OPTIMAL

Montliy fee 12 GEL

6 -10 Internal numbers
IVR with working shedule
Bilingual greeting*
Call statistics
Call monitoring
 
Activation 0.00 GEL

PREMIUM

Montly fee 24 GEL

11 - 20 Internal numbers
IVR Individual
Bilingual greeting*
Call statistics
Call monitoring
To define the queueing
Activation 0.00 GEL

PREMIUM +

Montly fee 45 GEL

Unlimited Internal numbers
IVR Individual
Bilingual greeting*
Call statistics
Call monitoring
To define the queueing
Activation 0.00 GEL

*remark – greeting and IVR are recorded on the costumer’s request, with desired text.


Full value monitoring of working for big call centres

To evaluate the performance of call center and operators you will have invaluable service to call center monitoring - statistical information and analytics that will enable you to identify busy times in call center and refine your business processes accordingly. This program is especially important for companies that have large call centers.

The program allows you to get the following information online: 

  • Detailed reports
  • Operators evaluation statistics
  • Evaluation indicators
  • Graphic and percentage indicators
  • Call separation according to features
  • Analyze user problems and other information
  • Detailed hourly load indicators