Everything Your Business Needs for Communication
VoIP phones, SMS services, and a full range of business solutions - all in one platform to simplify your business communication
Telephone Infrastructure
VOIP Telephony
Reduce communication costs and manage calls more flexibly
IVR – Interactive Voice Response (IVR) Menu for Your Hotline Number
The system allows you to easily manage your hotline's Interactive Voice Response (IVR) menu, configure call forwarding to internal extensions, and quickly connect callers to the appropriate department or operator.
Call forwarding to a mobile number
Receive business calls wherever you are. The call forwarding feature ensures uninterrupted communication with your customers, even when you're away from the office. During non-business hours, calls can be automatically forwarded to your preferred mobile number, and more.
Voicemail and email delivery
If you're unable to answer a call, callers can leave you a voicemail. You can listen to voicemail messages through the Business Portal or receive them directly as audio files via email.
Internal numbers
Using internal extensions within a single business number, calls can be routed directly to the appropriate employee. A multi-channel number allows you to handle an unlimited number of incoming calls simultaneously, ensuring your hotline is never busy.
Licensed Waiting Music
Callers waiting in the queue will hear licensed hold music, making the waiting experience more pleasant. At the same time, you can use hold music with full copyright compliance and licensing
Conference Calls
Connect multiple participants in a single call—including users from other networks—and discuss important matters together with ease.
Contact Book
The Contacts Directory brings all your customers and business partners together in one place, making them easy to find and manage. It also identifies incoming callers before you answer, allowing you to instantly recognize who is calling.
Auto Informer
The Auto Attendant automatically delivers voice messages to callers, making communication faster and more efficient. It also enables you to launch automated outbound campaigns to your customer database for both informational and promotional purposes.
Virtual PBX
Call Centre System
Get all the capabilities of a professional call center
Advanced IVR (Interactive Voice Response) Management
Easily manage your IVR, configure call routing, and direct callers to the appropriate department or agent.
Inbound Call Queue
Incoming calls are automatically placed in a queue and distributed to available agents.
Live Call Queue Monitoring
Monitor incoming call queues, workload, and call distribution across agents in real time.
Detailed Live Call Information
Access real-time information about active calls, including call status, duration, assigned agent, and other key details.
Call Recording Management & Archive Access
Record inbound and outbound calls, store recordings securely, and download either the complete archive or individual call recordings when needed.
Detailed Call Statistics & Export
View detailed call statistics through charts and export reports in Excel format.
Missed & Unanswered Call Statistics
Track missed and unanswered calls with detailed statistics to help evaluate and improve service quality.
Live Agent Status & Call Monitoring
View agents' real-time status and monitor their active calls to effectively manage workload and service performance.
Auto Dialer
Automatically places outbound calls from a predefined contact list.
Callback System
Customers can request a callback at their preferred time. Requests are managed through the system, agents are notified accordingly, and the callback widget can be integrated into your website. Detailed callback statistics are also available.
Call Rating System
After each call, customers can rate the quality of the service they received.
Call Categorization
Calls are automatically categorized based on their content, making them easier to organize and manage.
Advanced Analytics
Gain comprehensive insights into call activity, agent performance, workload, and overall operational efficiency through detailed analytics.
Marketing Technologies
SMS Service
Local and international SMS functionality
SMS Service
Informational and marketing messages for your clients.
Best Conditions
Send your promotional or informational messages quickly, easily, and at an affordable price
Unified Management Platform
Manage your campaigns independently, quickly, and efficiently from a single platform
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